Privacy Policy

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Privacy Policy

Effective Date: 01 August 2023

This Privacy Policy describes how Archstone Estates Ltd ("we," "us," or "our") collects, uses, and shares personal information when you visit our website, use our services, or interact with us in any manner. We are committed to protecting your privacy and ensuring the security of your personal information. Please read this Privacy Policy carefully to understand our practices regarding your personal information.

1. Information We Collect

1.1 Personal Information

We may collect personal information from you when you use our website or engage with us for our services. The types of personal information we may collect include:

- Full name

- Contact information (e.g., email address, phone number, mailing address)

- Date of birth

- Employment details

- Financial information (e.g., bank account details)

- Nationality

- Proof of identity (e.g., passport, driver's license)

- References from previous landlords or letting agents

- Any other information you provide to us voluntarily

1.2 Usage Data and Analytics

We may collect certain non-personal information automatically when you visit our website or use our services. This information may include your IP address, browser type, operating system, referring URLs, and other technical information. We may also use cookies and similar technologies to collect information about your browsing activities.

2. Use of Information

2.1 Providing Services

We use the personal information we collect to provide and improve our residential property lettings services. This includes:

- Contacting you regarding property enquiries and viewings

- Facilitating the rental application process

- Verifying your identity and conducting necessary background checks

- Preparing tenancy agreements and related documentation

- Managing rental payments and financial transactions

- Communicating with you about property-related matters

- Resolving disputes or addressing complaints

2.2 Marketing Communications

With your consent, we may use your personal information to send you promotional materials, newsletters, or other marketing communications. You can opt out of receiving these communications at any time by following the instructions provided in the communication or contacting us directly.

2.3 Legal Compliance

We may also use your personal information to comply with applicable laws, regulations, or legal processes, or to respond to requests from public or governmental authorities.

3. Information Sharing

3.1 Third-Party Service Providers

We may share your personal information with third-party service providers who assist us in delivering our services. These service providers may include property listing platforms, background check providers, payment processors, IT and hosting providers, and customer support service providers. We ensure that these third-party providers are bound by appropriate confidentiality and security obligations.

3.2 Legal Requirements

We may disclose your personal information if required to do so by law or in response to a valid request from a regulatory or governmental authority.

3.3 Business Transfers

In the event of a merger, acquisition, or other corporate transaction involving our business, we may transfer your personal information to the acquiring entity or other relevant parties involved in the transaction. We will notify you of any such transfer and any changes to this Privacy Policy.

4. Data Security

We implement reasonable security measures to protect the confidentiality, integrity, and availability of your personal information. However, no method of transmission over the Internet or electronic storage is completely secure, and we cannot guarantee absolute security.

5. Your Rights

Subject to applicable law, you may have certain rights regarding your personal information, including the right to access, correct, or delete your personal information. To exercise these rights or for any privacy-related inquiries, please contact us using the contact details provided below.

6. Changes to this Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or applicable laws. We will post the revised Privacy